Customer Care|HELP TOPICS · About the Artwork · Shipping and Handling · Return Policy · Payment Information · Artwork Delivery · Security · Our Standards · Legal Disclaimer About the Artwork You can get any additional information about the artist or artwork, to aid in your buying decision, upon request. Please contact us by fax or e-mail. [top] Shipping and Handling Artwork featured at us Gallery is in the possession of the artist or his representative. Therefore, shipping and handling rates will vary depending on the location of the buyer, and the size and weight. · Please indicate, by fax or e-mail, what item interests you. · One of our art consultants will contact you, by fax or email, to inform you about shipping and handling rates within two business days after submitting your reservation, as well as your preferred payment method. For International orders, tariff, duty or VAT charges may apply and will be applied accordingly. [top] Return Policy - · If you are not satisfied with your purchase, your order may be returned within 14 days of receiving it for a refund of the purchase price (less initial shipping & handling). Returns must be shipped postage-paid, insured, and in their original (artist-provided) packaging to qualify for a full refund. We will pay for all return shipping costs up to $75. Return Policy applies only to works exhibited on our site and does not apply to special orders or commissioned work. [top] Payment Information You may pay for your artwork by credit card, money order or check. Your payment will not be processed online. Instead, your reservation will be recorded and an consultant will verify your final total and review your payment options. Returned checks are subject to a €50 fee. [top] Artwork Delivery· After placing your order, you will receive a fax or email with the exact shipping charges and estimated delivery date. Artwork will not be shipped until full payment is received and processed. [top] Security Us Gallery takes every precaution to protect the interests of our clients. · We do not and will not share your personal information (e.g., name, shipping address, email address, payment records) with any third party. · Because your order is not processed via this web site, you are not at risk of credit card theft, fraud, or similar issues associated to Internet-based transactions. [top] Our Standards· Gallery is committed to offering high-quality, original artwork by artists from around the world. Our art consultants are constantly on the lookout for both new and proven talent, as well as generally superb works of art. We look for creativity, skill, and overall appeal in each piece. Each work of art that we feature is evaluated individually to determine whether it meets our standards of quality. [top] Legal Disclaimer Us Gallery, its owners, staff, artists, and affiliates shall not be responsible for any errors or delays in the content in its web site or for any actions taken in reliance thereon. Where applicable, the photographs utilized throughout this web site are used with consent of the owners. Upon request photographs will be removed in a timely manner. [top] |